Return & Exchange Policy
At [VOVO Electronics], we are committed to ensuring the quality of our sound systems and home theaters. Please review our policy below:
1. Eligibility Period
Customers are entitled to request an exchange or refund within 14 days from the date of delivery.
2. Conditions for Returns
Returns or exchanges are strictly limited to manufacturing defects.
The product must be in its original condition, including the original packaging (box), all accessories, cables, and manuals.
Any product showing signs of misuse, physical damage, scratches, or electrical surges will not be accepted for return.
3. Shipping Costs
If a manufacturing defect is confirmed, the company will cover all shipping costs associated with the return and replacement process.
4. Process
Upon receiving the item, our technical team will inspect it to verify the manufacturing defect.
Once verified, the customer can choose between a brand-new replacement or a full refund via the original payment method.